Help & FAQ

Maintaining the highest quality standards comes first at PRIMAL HAIR. We do not reuse or resell any product once it ships from our warehouse. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Simply contact us at info@primalhair.com and we will help you right away.

We accept Visa, Mastercard, American Express, Discover, Jcb, Diners club and Apple pay.

We are very serious about your security and have an "https" designation on all pages on PRIMALHAIR.com that house secure information, like your login credentials and contact information. This is indicated in the URL you see when you visit these page. Our website uses SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. We can also assure you that our payment through PayPal credit card processing system is 100% secure and private.

Your credit or debit card will be charged upon placing your order, so we can prepare your order to be shipped. If there are any issues charging your card, we will reach out to you right away to address it.

PRIMAL HAIR is only available on our website.